I spent all winter without heat due to a nightmare with another contractor who took my money and performed ZERO work. One call to Creators Of Total Comfort and Robert Trainer was at my house with a very thorough and detailed estimate in the same day. One day later Robert and his crew of two were here promptly at 7:30 am…I could not have asked for a more professional, courteous and knowledgeable crew. Companies like COTC are hard to find anymore. I am going to sign up for their maintenance plan as well. I would give them a 6 out of 5 stars…yes they were that good. Highly, highly recommend them to anyone in need of HVAC work.

We called with concern for our heat pump [that] was making a loud noise. Robert came out on a Sunday with no additional service charge…He examined our unit and everything checked out fine, apparently there were large pieces of frozen ice on the exterior unit that had been turned off and it was making the noise when we tried to restart it (we thought the whole unit would have to be replaced!). He then changed the filter, checked the refrigerant charge on the a/c part of the unit, tested the defrost operation to insure that it was working properly and checked the over-current protection for both the units. When Robert was done, he spent quite a bit of time explaining the heat pumps operation to us…The information he gave us on using our unit was as valuable as the service itself… So often we feel like every call to a service company is just an opportunity to be taken advantage of…this company restored our faith in the industry! We would highly recommend COTC Mechanical to anyone needing service and will certainly use them in the future.